Privacy Policy

Information We Collect

We collect information that helps us create and manage your account, keep the site secure, comply with legal obligations, and provide customer support. This may include:

Account details: name, email address, date of birth, username, password, and country of residence.
Identity and verification data: identity documents, proof of address and other information required to verify your identity when requested.
Account activity: registration and login records, account settings, preferences, and interactions with our services.
Communications: messages between you and our support team, marketing preferences and opt-ins, and correspondence history.
Device and technical data: IP address, device type, browser type, operating system, crash and performance data, and usage analytics collected via cookies and similar technologies.
Responsible gambling and safety data: any limits you set, self-exclusion choices, session reminders and other tools you use to manage your activity.
Aggregated or anonymised information: data that no longer identifies you and which we may use for analysis and reporting.

How We Use Your Information

We use your personal data to provide and improve our services, to meet legal requirements, and to keep our platform safe. Typical uses include:

Creating and managing your account and providing customer support.
Verifying your identity and complying with legal and regulatory obligations.
Operating, maintaining and improving our website and services, including troubleshooting and performance monitoring.
Communicating with you about account updates, service changes, and important notices.
Providing tools and safeguards for responsible use, including managing limits, self-exclusion and other safety measures.
Detecting and preventing fraud, abuse, security incidents and other harmful activity.
Sending marketing communications where you have given consent; you can withdraw consent at any time.
Generating aggregated or anonymised reports for business analysis and service improvement.

Legal Bases for Processing (GDPR)

Where the GDPR applies, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: processing necessary to provide the services you request and to manage your account.
Legal obligation: processing required to comply with applicable laws and regulatory requirements.
Legitimate interests: processing for purposes such as fraud prevention, service security, direct communications about service-related matters, and improving our platform, provided these interests do not override your rights.
Consent: where you have given clear consent for specific purposes, such as marketing emails or non-essential cookies. You may withdraw consent at any time.

Sharing and Disclosure

We may share your personal data with third parties in limited circumstances to deliver our services and to meet legal obligations:

Service providers: companies that provide hosting, data storage, identity verification, analytics, technical support and other services on our behalf.
Regulators and law enforcement: when required by law, legal process or to respond to official requests.
Affiliates and business partners: where necessary for operational purposes or as part of corporate restructuring, sale or transfer of assets.
Professional advisors: such as auditors and legal advisors, when necessary for compliance or dispute resolution.
Aggregated data: we may share anonymised or aggregated information that does not identify you for research and reporting.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and personalise your experience.

Necessary cookies: required for essential site functions and security.
Performance and analytics cookies: help us understand how the site is used and improve performance.
Preference cookies: remember your language and display preferences.
Marketing cookies: used with your consent to provide relevant communications.

You can manage cookie preferences through your browser settings or via available on-site controls. Disabling certain cookies may affect site functionality.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to:

Maintain your account while it is active.
Comply with legal, regulatory and record-keeping obligations.
Resolve disputes, enforce agreements and protect our rights.

Retention periods vary depending on the type of data and legal requirements. When personal data is no longer required, we will delete or anonymise it in a secure manner.

Security

We implement reasonable technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, disclosure, alteration and destruction. Measures include access controls, encryption, monitoring of systems and staff training. While we strive to protect your data, no system can be completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable data protection laws, you may have the following rights in relation to your personal data:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: request deletion of your personal data in certain circumstances.
Right to restrict processing: request a temporary limitation on how we use your data.
Right to data portability: receive your personal data in a commonly used, machine-readable format.
Right to object: object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

Automated Decision-Making and Profiling

We may use automated tools to support risk monitoring, security checks and to personalise communications. Where automated decision-making has a legal or similarly significant effect on you, we will inform you and provide meaningful information about the logic involved, as well as your rights to challenge such decisions.

International Transfers

Your personal data may be processed in countries outside your jurisdiction. When we transfer data internationally, we apply appropriate safeguards such as data transfer agreements and recognised legal mechanisms to ensure an adequate level of protection.

Children’s Privacy

Our services are intended for adults only. If we become aware that we have collected personal data from someone under the age required by law for account registration, we will take steps to delete that information without undue delay.

Responsible Use and Safety Tools

We support tools that help you manage and control your account activity, including setting limits, session reminders and temporary or permanent account restrictions. Requests to apply these tools will be processed promptly. If you exercise self-exclusion or other safety options, we will handle the related personal data to ensure your choice is respected.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy and, where appropriate, by contacting you directly. Please review this page periodically for the latest information.